Writing ยท Pricing / Revenue Management
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Read this Bisnow piece this morning. An operator with 20,000+ units partnered with a migration-prediction startup to lower their cost per lead. The CEOโs proof point? After the Mamdani election, the platform picked up โan influx of peopleโs desire to moveโ from New York.
I didnโt need software for that. Anybody with a TV picked it up the same night. If an election result qualifies as an AI insight, so does the weather report.
The signal was free to begin with. HUD has published quarterly migration data since 2005. USPS change-of-address patterns are publicly available. Google Trends is free. If a platformโs headline example is something you could Google, the platform isnโt the reason you saw it.
Then thereโs the proof problem. Operators make operational changes all the time without matched controls. Pricing tweaks, new ad channels, different turn protocols. Fine. But a paid tool making a causal claim is a different animal. โWe rolled it out to some properties and CPL droppedโ is not proof of lift. Different markets, different classes, different staff, different supply. Ten variables moved. One of them is the software.
Some products are easy to measure. Smart thermostats cut a utility bill you can see on the statement. A new turn vendor either closes units faster than the old one or doesnโt. Call the old vendor back if it doesnโt work. Low stakes, fast feedback, numbers you can read.
Lead generation software is the opposite. CPL moves on weather, seasonality, competitor concessions, your own pricing, the ad platformโs algorithm deciding to like you that week. By the time youโve run a โtest,โ the baseline has shifted under you three times. Vendors know this. Itโs why the case studies all read the same: we rolled it out, things got better, hereโs a quote from the CEO.
Invert the whole thing. If the tool didnโt exist, what would a sharp operator do after Mamdani won? Read the news. Run lookalikes off their converted leads. Let Metaโs own algorithm expand from there. The baseline is close to free.
Carl Sagan said extraordinary claims require extraordinary evidence. That applies to any vendor walking into your office with a case study.
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