“I saw that the identification and perfection of relevant details—the fundamentals that Coach Curtis and Coach Lambert practiced but others neglected or thought foolish—were major factors in outscoring other teams. I grew to love seeing little things done well, and I believe it is probably the greatest secret to success” My Personal Best John Wooden, Steve Jamison Success isn’t built on grand gestures but on the obsessive mastery of the unglamorous basics. A sparkling bathroom or a stocked shelf may not scream innovation, but they signal competence and care—the foundations of trust. Ignore these details, and your customers won’t care about your vision. Why would they? If you can’t clean the restroom, why should anyone trust you with anything bigger? Excellence is a habit, and it starts with the mop. How clean are your bathrooms?